Tag Archives: tacit knowledge

Digital twins could put at risk what it means to be human

Detail from abstract by Zahrah ReshI have written in the past about my research on the development and use of digital twins.  A digital twin is a functional representation in a virtual world of a real world entity that is continually updated with data from the real world [see ‘Fourth industrial revolution’ on July 4th, 2018 and also a short video at https://www.youtube.com/watch?v=iVS-AuSjpOQ].  I am working with others on developing an integrated digital nuclear environment from which digital twins of individual power stations could be spawned in parallel with the manufacture of their physical counterparts [see ‘Enabling or disruptive technology for nuclear engineering’ on January 1st, 2015 and ‘Digitally-enabled regulatory environment for fusion power-plants’ on March 20th, 2019].  A couple of months ago, I wrote about the difficulty of capturing tacit knowledge in digital twins, which is knowledge that is generally not expressed but is retained in the minds of experts and is often essential to developing and operating complex engineering systems [see ‘Tacit hurdle to digital twins’ on August 26th, 2020].  The concept of tapping into someone’s mind to extract tacit knowledge brings us close to thinking about human digital twins which so far have been restricted to computational models of various parts of human anatomy and physiology.  The idea of a digital twin of someone’s mind raises a myriad of philosophical and ethical issues.  Whilst the purpose of a digital twin of the mind of an operator of a complex system might be to better predict and understand human-machine interactions, the opportunity to use the digital twin to advance techniques of personalisation will likely be too tempting to ignore.  Personalisation is the tailoring of the digital world to respond to our personal needs, for instance using predictive algorithms to recommend what book you should read next or to suggest purchases to you.  At the moment, personalisation is driven by data derived from the tracks you make in the digital world as you surf the internet, watch videos and make purchases.  However, in the future, those predictive algorithms could be based on reading your mind, or at least its digital twin.  We worry about loss of privacy at the moment, by which we probably mean the collation of vast amounts of data about our lives by unaccountable organisations, and it worries us because of the potential for manipulation of our lives without us being aware it is happening.  Our free will is endangered by such manipulation but it might be lost entirely to a digital twin of our mind.  To quote the philosopher Michael Lynch, you would be handing over ‘privileged access to your mental states’ and to some extent you would no longer be a unique being.  We are long way from possessing the technology to realise a digital twin of human mind but the possibility is on the horizon.

Source: Richard Waters, They’re watching you, FT Weekend, 24/25 October 2020.

Image: Extract from abstract by Zahrah Resh.

Tacit hurdle to digital twins

Tacit knowledge is traditionally defined as knowledge that is not explicit or that is difficult to express or transfer from someone else.  This description of what it is not makes the definition itself tacit knowledge which is not very helpful.  Management guides resolve this by giving examples, such as aesthetic sense, or innovation and leadership skills which are elusive skills that are hard to explain [see ‘Innovation out of chaos‘ on June 29th 2016 and  ‘Clueless on leadership style‘ on June 14th, 2017].  In engineering, there are a series of skills that are hard to explain or teach, including creative problem-solving [see ‘Learning problem-solving skills‘  on October 24th, 2018], artful design [see ‘Skilled in ingenuity‘ on August 19th, 2015] and elegant modelling [see ‘Credibility is in the eye of the beholder‘ on April 20th, 2016].  In a university course we attempt to lay the foundations for this tacit engineering knowledge; however, much of it is gained in work through experience and becomes regarded by organisations as part of their intellectual assets – the core of their competitiveness and source of their sustainable technology advantage.  In our work on integrated nuclear digital environments, from which digital twins can be spawned, we would like to capture both explicit and tacit knowledge about complex systems throughout their life cycle which will extend beyond the working lives of their designers, builders and operators.  One of the potential advantages of digital twins is as a knowledge management system by duplicating the life of the physical system and thus allowing its safer and cheaper operation in the long-term as well as its eventual decommissioning.   However, besides the very nature of tacit knowledge that makes its capture difficult, we are finding that its perceived value as an intellectual asset renders stakeholders reluctant to discuss it with us; never mind consider how it might be preserved as part of a digital twin.  Research has shown that tacit knowledge sharing is influenced by environmental factors including national culture, leadership characteristics and social networks [Cai et al, 2020].  I suspect that all of these factors were present in the heyday of the UK civil nuclear power industry when it worked together to construct advanced and complex systems; however, it has not built a power station since 1995 and, at the moment, new power stations are cancelled more often than built, which has almost certainly depressed all of these factors.  So, perhaps we should not be surprised by the difficulties encountered in establishing an integrated nuclear digital environment despite its importance for the future of the industry.

Reference: Cai, Y., Song, Y., Xiao, X. and Shi, W., 2020. The Effect of Social Capital on Tacit Knowledge-Sharing Intention: The Mediating Role of Employee Vigor. SAGE Open, 10(3), p.2158244020945722.