For some years I have been practising and teaching the principles of ‘Procedural Justice’ and ‘Fair Process’ in leadership. For me, it is an intuitive approach that involves listening to people, making a decision, then explaining the decision and resultant expectations to everyone concerned. It was given a name and attributed to two researchers at INSEAD Chan Kim and Renée Mauborgne when I attended the Center for Creative Leadership in Greensboro, North Carolina in 2008. However, last weekend, I discovered that it is much older because it forms part of the advice to abbots in ‘The Rule of St Benedict‘ written around 540. In chapter 3, entitled ‘Summoning the brothers for consultation’, Benedict says ‘whenever any important matters need to be dealt with in the monastery, the abbot should gather the whole community together and set out the agenda in person. When he has listened to the brothers’ advice, he should consider it carefully and then do what he decides is best.’ So long before Kim and Mauborgne discovered the effectiveness of this approach, Benedictine abbots were using it to run hugely successful abbeys, such as Fountains Abbey in Yorkshire where I came across a copy of ‘The Rule of St Benedict’.
The Rule of St Benedict, translated by Carolinne White, London: Penguin Books, 2008.
W.Chan Kim and Renée Mauborgne, Fair Process: Managing in theKnowledge Economy, Harvard Business Review, 81(1), pp.127-136, 2003.
Good advice! In this day and age when shouting and screaming is often the way of social communication, shutting the ears is a natural reaction. So listening is definitely good, but learning to express one’s opinion in a reflected way must be added.
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