The moral of this story is don’t travel with me. Last week, I wrote about my train being delayed by someone pulling the emergency handle before we got to the end of the platform in Liverpool [see ‘Stopped in Lime Street’ on June 26th, 2019]. Four days later, I was once again on a late afternoon train to London waiting for it to leave Lime Street station. This time we didn’t even get started before the train manager announced that a road vehicle had hit a bridge between Crewe and Liverpool; and, so we were being held in Liverpool for an unknown period of time. I sent a message to my family telling them about the delay and one, an engineer, replied that I was ‘hitting the low frequency failure modes on the service quality pareto’. The Pareto principle is also known as the 80/20 principle. I first encountered it when I was working at the University of Sheffield and the Vice-Chancellor, Professor Gareth Roberts, used it to describe the distribution of research output in academic departments, i.e., 80% of research was produced by 20% of the professors. In service maintenance, it is assumed that 80% of service interruptions are caused by 20% of the possible failure modes. Hence, if you can address the correct 20% of failure modes then you will prevent 80% of the service interruptions, which is an efficient use of your resources. The remaining, unaddressed failure modes are likely to occur infrequently and, hence, can be described as low frequency modes; including passengers pulling emergency handles or people driving vehicles into bridges.
How do you drive into a bridge and block the main railway lines between London and the north-west of England? Perhaps the driver was using their smart phone which was not smart enough to warn them of the impending collision with the bridge. So, there’s a new product for someone to develop: a smartphone app that connects to dashboard camera in your vehicle and warns you of impending collisions, or better still just drives the vehicle for you. Yes, I know some vehicles come with all of this installed but not everyone is driving the latest model; so, a retro-fit system should sell well and protect train passengers from unexpected delays caused by road vehicles damaging rail infrastructure.
By the way, the 14:47 to London magically became the 15:47 to London and left on time!
It sounds like a great idea.
Your next four delays will be prevented.